Frequently Asked Questions - James Stanfield Company

Customer Support


Yes! We guarantee 100% satisfaction. Products may be returned for any reason with 30 days of receipt as long as they are in resalable condition. There is also a free 1-year replacement of defective DVDs, videotapes, teacher guides, etc.

We do offer a 30-day preview, this is how it works: Rather than sending a sample of a program, we send you the entire program that you have requested. It will be invoiced and the invoice will clearly state that the materials are being sent on a 30-day approval basis. If you decide that you would like to keep the materials, you pay the included invoice.  If you decide that it isn’t exactly what you’re looking for, simply return it. (You pay the return shipping and insure the goods against loss or damage in transit). In order to process your order, we ask that you please email, fax or mail the order request on official school/organization letterhead.

There are several ways you can place an order with us:

  • Order online here on the website.
  • Send a purchase order via email to maindesk [at]
  • Call us toll-free at 1-800-421-6534, 8:30 am – 5 pm (PST)
  • Download a PDF order form and fax it to us at 1-805-897-1187.
  • Mail order form to: James Stanfield Co., Inc P.O. Box 41058, Santa Barbara, CA 93140.

Our nation has been facing some tough economic times, with schools and organizations being hit especially hard. We understand that budgets have been cut and we want to work with you. We can offer discounts, specials, and payment plans on a case by case basis. Please call or email to discuss your Stanfield customized quote today!Call us toll free at 1-800-421-6534, or contact us .

We accept:

  • Purchase Orders
  • Checks
  • Money Orders
  • Credit Cards
  • ACH or Direct Deposit

Continental U.S.:
$0 – $399 = 10% of total purchase
$400 – $999 = 7% of total purchase
$1,000 – $2,999 = 5% of total purchase
$3,000+ = 0% of total purchase

10% of total purchase

Any questions or concerns regarding shipping tiers please contact us or call 1-800-421-6534.

Yes, please contact us to discuss the terms.

Normally 7 to 10 working days from when we receive your order, although if you need it sooner, we can accommodate you. Canadian orders take approximately 2 weeks for delivery.

You can download an order form, or find one in the back of our catalog.

We replace defective DVDs, videotapes, teacher guides, etc. free during the first year after purchase. After the first year. replacement videos and teacher guides are $50.

Yes, we will replace certain worn out and over-used supplemental materials, just give us a call at 1-800-421-6534

Yes, we will upgrade a previous purchase from slides or VHS to DVD for %50 of the list price.

You can fill out our catalog request form HERE

No, we are a Sole Source Vendor.
You can download a pdf file of our Sole Source Vendor Letter HERE.

The following programs are available with Closed Captioning:
First Job Survival Skills Unit 1
Home of Your Own

We guarantee every one of our products, but do accept returns if you wish not to keep them. Returns must be received within 30 days to receive a full refund. If we receive a return after 30 days, you will receive store credit. Please email us at maindesk[at] or call us toll-free at 1-800-421-6534 to start a return.

Here are two professional opinions that we like to refer to:

“Not only does humor generate divergent thinking, it can also spark student recall long after the group session is over.

Learning can become more enjoyable and less stressful in a laughter-filled group. The establishment of a group environment that encourages humor seems to assist in learning the materials by lifting social and academic barriers. Humor helps to cultivate personal exploration, discovery, play, and risk-taking because the shared group sense of humor allows for human error. Laughter following an inevitable error is less traumatic and threatening than a punitive or judgmental response. The willingness of students to be spontaneous and imperfect will result in a dynamic learning environment.

A healthy group is a humorous group!”
— Debora Korobkin, Trainer

“If you as a Speaker don’t help your audience to remember your lessons, then you are wasting everyone’s time. Humor…can help accomplish needed retention.

Comedy is largely graphic. A funny image appears in the mind of the listener (learner). We may paint this picture with words, but the real joke is in the image that each person sees…Most memory systems convert abstract ideas to familiar images because they are impressed upon the mind more easily and retained longer.

Since images are more easily remembered than abstract ideas, and since humor is largely visual, it stands to reason that using comedy in an illustration will help people to remember the ideas you are conveying longer and better. Imagery is expressive, graphic and forgettable!”
— Gene Perret, Trainer

Can’t find what you’re looking for?

  • 1.800.421.6534
    We are always happy to help
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The Stanfield Way

The child who is ‘left behind’ most is the one who leaves school without transition readiness.

Dr. James Stanfield, Ed.D.

Stanfield Special Education Curriculum

VideoModeling® Programs

VideoModeling® is a ground-breaking teaching concept originated by the James Stanfield Company that’s used in thousands of public and private schools across America and Canada for special education needs.

Read More
Journaling, mediation, and intentional talk aren’t just for adults. 5 ways we can facilitate healthy management of mental health in our children.

James Stanfield Co.

My students were glued to the screen. Love Stanfield’s humor. This is the way to teach social skills.

Susan Simon, Principal

Using Humor to Teach Social Skills

Humor = Retention

We believe you learn best when you laugh. By making the classroom experience more comfortable and enjoyable, humor can make teaching and learning more effective, especially for the K12 segment. At Stanfield, we use humor as an integral part of our curricula.

If you as a speaker don’t help your audience to remember your lessons, then you’re wasting everyone’s time. Humor… can help accomplish that needed retention…

Gean Perret, Screenwriter
Learn more
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